Return and Replacement | kitchenbask.com
Kitchenbask.com will keep the product in their warehouse for 3 months. In between kitchenbask.com will attempt to deliver the product or customers can collect the product from Kitchenbask.com office. If any customer failed to receive the product within 3 months then Kitchenbask.com will not be responsible for the product.
What are the conditions for returning a product?
If you have bought any product from us, and want to return it, please refer to the requirements stated in the charts below to know the conditions for returning your product whether it is an electronic product
| Reasons for return | New condition | Sealed condition | Complete (including warranty cards, manuals, certificates of authenticity, tags, etc.) | Not damaged | Tags & labels attached |
|---|---|---|---|---|---|
| Damaged (As per brand policy) | x | x | ✓ | x | ✓ |
| Defective (As per brand policy) | x | x | ✓ | ✓ | ✓ |
| Not as advertised | ✓ | ✓ | ✓ | ✓ | ✓ |
| Wrong item delivered | ✓ | ✓ | ✓ | ✓ | ✓ |
| Missing parts / items | ✓ | x | x | ✓ | ✓ |
| Change of mind | ✓ | ✓ | ✓ | ✓ | ✓ |
| Signs of usage | x | x | ✓ | x | x |
| Doubts on the authenticity | x | x | ✓ | x | x |
| Product is expired | x | x | ✓ | ✓ | ✓ |
Note:
- Complaint must be submitted within 3 calendar days after product delivery.
- In the event that your return does not meet the requirement(s), our Customer Service will notify you before sending it back to you. In this instance, your return courier/postal fee will not be reimbursed.
- The “No Returns” Category products can only be returned, within 3 calander days, if the product boxes are sealed and in new condition as it was delivered.
- It is mandatory to return the product with the product box. Without the box, we can not claim the warranty from the seller.
- If the product is physically damaged the warranty will get void.
How long kitchenbask.com will take to return my product?
It will take 7 business days to get your returned product as we need to make sure that your product meets all the requirements for a Replace/Serviced.
- Soon we receive your returned product, our aftersales team will check the product condition according to your complaint and it takes maximum 2 business days.
- If the complaint is valid, the product will send to the vendor for replacement/service.
- The vendor checks the product and if the complaint meet their return policy then they replace/service the product.
- After receiving the returned product we will dispatch it to your address.
- The whole process takes 7 business days.
Note: The vendor might take more time for replacement/servicing if the product/parts are unavailable.
How do I request for a return ?
Option 1: Communicating with us by Facebook page or Kitchenbask.com website.
Option 2: By calling Kitchenbask.com’s Customer Service on 0167mmmmmmmm
Option 3: Directly drop off the product at the office premises or by post by Sundarban Courier Service.
When I can return the product?
You can return any product within 3 calendar days after item delivery, if it meets the terms of our policy.
- Check if your product meets all the conditions for returning.
- Contact Kitchenbask.com’s Customer Service (through Support Ticket, Live Chat, or Call) to submit a complaint/request for return.
- Choose your preferred method of product return when you communicate with Customer Service.
- Your returned product will go through a Quality Check.
- If the return request is valid, you will get product Return / Replacement.
Note: You must provide the product box and all the accessories at the time of handing over the product.